Terms of Purchase

Shipping: Our preferred shipping carrier is UPS, however, if fixture exceeds UPS size limit it will be shipped via freight collect.  The customer’s shipping charge will be listed on your order confirmation.

Multiple-item orders are not necessarily shipped out simultaneously.  Approximate shipping dates will be listed on your order confirmation.

Residents of all states except New York are exempt from sales tax.

Receipt of Damaged Merchandise: Our quality control ensures that your purchase is shipped in good condition.  However if your merchandise is damaged while in transit, immediately report the damage to the shipping company and call us.  We will have the manufacturer re-ship a new fixture or parts, if possible.  The manufacturer will issue “call tags” to pick up the damaged merchandise.  Retain all packing materials for the carrier’s inspection.

Returns: We accept no returns at this time.

Miscellaneous: All fixtures are supplied with adequate chain for a standard 8 foot ceiling.  If extra chain is required for high ceiling, it’s the customer’s responsibility to inform us at the time of purchase.